NV Energy has started issuing refunds to customers who were overcharged.
The utility company announced Wednesday it began issuing over $63 million in refunds, including interest, to customers who were overcharged and misclassified.
The misclassifications occurred after multifamily customers were billed as single family. After the Public Utilities Commission investigation launched its investigation in June, it is estimated NV Energy overcharged over 45,000 customers $65.4 million dating back to April 2002.
“Accurate billing is one of our most important responsibilities,” said NV Energy President and CEO Brandon Barkhuff. “While this affected a small percentage of our customer base, we take any error involving our customers seriously. We committed substantial resources to identifying affected customers, correcting the issue, and implementing safeguards to help prevent it from happening again. We are very pleased to provide refunds and bring this matter to resolution.”
The utility will issue refunds to all active customers dating back to April 2002 with interest and all inactive customers dating back to June 2017. Inactive Southern Nevada customers from April 1, 2002, to June 22, 2017, will not receive a refund due to lack of accurate billing data, according to NV Energy.
Active customers will receive a bill credit, while inactive customers will receive a check to their last known address.
The commission officially approved the utility’s compromise in the rate misclassification case in February, although NV Energy had to wait for the completed review from independent, third-party advisor CBIZ, which was completed on July 2, according to commission filings.
Are you eligible for a refund?
Active customers are eligible if:
— You currently live in a multifamily dwelling (townhome, apartment, condo, etc.), or moved to or from a multifamily dwelling between April 1, 2002, and present day.
Inactive customers are eligible if:
— You became an inactive customer on or after June 23, 2017, or lived in a multifamily dwelling on or after June 23, 2017.
You are not eligible for a refund if:
— You have always lived in a single family dwelling (stand-alone home) while using NV Energy’s services, or became an inactive customer on or before June 22, 2017.
Customers can reach out to NV Energy directly at 702-402-5555 to find out if they were impacted.
Contact Emerson Drewes at edrewes@reviewjournal.com. Follow @EmersonDrewes on X.
