While the mortgage industry is known for its customer service focus, prioritizing a seamless borrower experience, many of this year’s Best Mortgage Companies to Work For have also focused on enhancing the employee experience.
These companies have invested in innovative technology tools to support loan origination and improved work-life balance for their staff.Such perks could give mortgage shops an edge when the mortgage market heads for recovery.Mortgage lenders are beginning to adapt and stay afloat in a challenging market. Their resilience has led to 36 companies making this year’s ranking, up from 33 in 2024, a year which saw a slew of originators consolidate.
This ranking is a partnership between National Mortgage News and the Best Companies Group, which conducts extensive employee surveys and reviews employer reports on benefits and policies. The employee survey covers eight topics: leadership and planning; corporate culture and communications; role satisfaction; work environment; relationship with supervisor; training, development and resources; pay and benefits; and overall engagement.
Once the survey data is analyzed, the companies get a score that decides their ranking. The overall score is calculated using the employee survey (weighed at 75%) and the employer questionnaire (25%). To qualify for consideration, organizations with 25 or more employees need a minimum response rate of 40% while companies with 25 or fewer employees need 80%.
The survey addressed several topics, including satisfaction that employees had with the management of the companies that employed them. The positive response rate to the statement, “I am willing to give extra effort to help this organization succeed” was 97% for lenders of all sizes that made the list. This was the same result as last year.
The overall engagement score came in at 94%, a 1 percentage point increase from the year prior, this score grew thanks to more companies scoring higher in categories of being recommended as a place to work and being recommended for its products and services.
